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Privacy Policy

Habitat for Humanity of New Castle County Privacy Statement and Notice

At Habitat for Humanity of New Castle County, we are committed to keeping your information private. We recognize the importance that applicants, program families, homeowners, volunteers and donors place on the privacy and confidentiality of their information. While new technologies allow us to more efficiently serve our customers, we are committed to maintaining privacy standards that are synonymous with our established and trusted name.

When collecting, storing and retrieving applicant, program family, homeowner, volunteer and donor data – such as tax returns, pay stubs, credit reports, employment verification, payment or donation history – internal controls are maintained throughout the process to ensure security and confidentiality.

Your Information Remains Confidential

Habitat Philadelphia is committed to honoring the privacy of its supporters at all times. We will not sell, trade, rent or share your personal information with anyone else, nor will we send mailings on behalf of other organizations.

Habitat Philadelphia collects and maintains personal information that is specifically and knowledgeably provided to us by individuals or their companies. We will only share personally identifiable information with a third party if (i) we are required by law (ii) it is necessary for completing an authorized operation, for instance to process a credit card transaction, or (iii) if the person submitting the information asks that it be shared.

Our web server automatically recognizes each visitor’s domain name, but does not automatically collect personally identifiable information. There are times, however, such as when you contact us or otherwise register for an event, that we will collect specific information. If you choose to provide personally identifiable data, you may receive future information from us—by mail, electronically or by telephone—advising you of upcoming Habitat Philadelphia events, services, or volunteer and support opportunities. If you do not wish to be contacted by one or more of these methods, please tell us which are not acceptable.

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we maintain physical, electronic and administrative safeguards to protect the information we collect online. We have taken all standard industry precautions to protect you from the loss, misuse or alteration of information you provide to us. We are committed to ensuring that all donation transactions to Habitat Philadelphia are safe and secure to the fullest extent possible.

Security and Confidentiality

Habitat for Humanity of New Castle County employees and volunteers are subject to a written policy regarding confidentiality, and access to applicant and donor data is restricted to staff and volunteers on an as-needed basis. Information is used for lawful business purposes and is never shared with third parties without your consent, except as permitted by law. As permitted by law, we may disclose nonpublic personal information about you to the following types of third parties:

  • Financial service providers, such as mortgage servicing agents;
  • Nonprofit organizations, government entities, or other subsidy providers.

Opt-Out Option

If you prefer that we not disclose non-public personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you wish to opt out of disclosures to nonaffiliated third parties, you may call Habitat for Humanity of New Castle County, Inc. at (215) 765-6000.

Website Privacy Policy

Last Updated: November 16, 2018

Habitat for Humanity of New Castle County is committed to protecting the privacy of our website visitors. The following statement discloses the data collection and usages for www.habitatncc.org. By using the Habitat for Humanity of New Castle County website you consent to the data practices described in this statement.

The Information We Collect:

Non-personally identifiable information:  We may collect non-personally identifiable information when you visit our site. Such information may include the name of the domain from which you accessed the website (e.g. yahoo.com), your Internet Protocol (IP) address, the browser you used, and which pages you viewed.

Web browser cookies:  We use first-party cookies (such as Google Analytics) on our website. Cookies allow us to measure web statistics, such as the number of visitors to our site, the number of repeat users, and the most popular web pages. We do not use cookies to track a visitor’s activity on an individual basis. You may modify your browser settings to decline cookies (or to alert you when cookies are being sent). If you do so, note that some parts of the website might not function properly.

Personally identifiable information: We collect personally identifiable information, such as name and email address, from website visitors in a variety of ways, including, but not limited to, mailing list sign-up, responding to requests for information, or to provide documents that can be downloaded. We do not sell, rent or lease our customer list to third parties. We collect personally identifiable information from you only if you voluntarily provide the information to us. Visitors may also use our site anonymously.

Google Analytics Demographics and Interest Reporting: We have implemented and use Google Analytics code to gather third-party audience data (such as age, gender, and interest) for tracking and marketing efforts. Such code does not collect any personally identifiable information. You can opt out of this tracking by controlling what you see through the Digital Advertising Alliance website:  http://youradchoices.com/  You can also get the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout .

How we use the information

When you give us information about yourself, you may be placed on our mailing list. With your approval, we will send you updates on the website, information about our services, newsletters, and other email. You may opt out of these mailings at any time; we include unsubscribe instructions in each email. Information submitted to us via our website may be added to our database and only used to the extent of your request.

The statistics gathered about our website are used to learn how to improve the value of the site to our website visitors and the public.

Sharing the information

We will not sell, rent, lease or give our mailing lists or your personal information to anyone else. We may share aggregated demographic and interest information we collect from Google Analytics reporting with third parties. This does not include your personally identifiable information. We may also share information with third party service providers to help us operate our business and the website, or to send out newsletters or surveys. We require that such third parties protect the confidentiality of your information and use it for no other purpose.


This website may contain links to other websites. We cannot be held responsible for their content or the information they collect. We are not responsible for the privacy policies of other websites that are linked to us. You should consult the privacy policies at those sites to determine how your information may be used. This privacy statement applies solely to information collected on www.habitatncc.org.

Donor Refund Policy

If you have made an error in making your donation or change your mind about contributing to Habitat for Humanity of New Castle County, Inc, we will honor your request for a refund made within 15 days of your donation.

To request a refund, email info@habitatncc.org. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Changes to this Statement

We may occasionally update this Privacy Policy to reflect company and customer feedback. When such changes are made, we will update the “Last Updated” date above.

Contact Details

If you have any questions about our privacy statement or the practices of this site, you can contact us at (302) 652-0365.